Managed IT Services
Managed IT Services are an ongoing subscription for IT support, maintenance, and security. Instead of hiring and managing a full internal IT team, your organization partners with a provider like STACK to keep systems running, support your staff, and reduce risk over time.
In practical terms, this means your people have a trusted place to go for help, your systems are monitored and maintained, and your technology is aligned to your business goals rather than reacting only when something breaks.
What Is an MSP?
STACK is a Managed Service Provider (MSP). A Managed Service Provider is simply a company that takes responsibility for managing your IT environment—so your team doesn’t have to.
Because “MSP” isn’t a familiar term for many leaders, we use clearer language: managed IT services, IT support, and outsourced IT department. Our job is to make your technology reliable, secure, and easier to manage.
Security Assurance & Proactive Support
Managed IT at STACK is built on proactive monitoring, clear communication, and a security-forward mindset. We don’t just wait for tickets to come in—we look ahead, address risks early, and keep your systems aligned with how your business actually works.
Two Service Levels to Match Your Needs
STACK offers two primary levels of managed IT services. Both are security-forward and include strong fundamentals. The Advanced level adds deeper security operations and identity/device protections for organizations with higher risk or regulatory requirements.
Managed Service Core
Essential IT management with strong baseline security. Managed Service Core is designed for organizations that need dependable day-to-day IT operations and foundational protections.
IT Support & Operations
- Unlimited support for managed workstations
- System administration and maintenance
- Vendor support and coordination
- Technology alignment reviews
- vCIO / vCISO guidance for planning and budgeting
Monitoring & Maintenance
- Server and workstation monitoring
- Operating system patching
- Workstation backup
- Malicious file monitoring
Baseline Security Protections
- Endpoint protection (next-generation antivirus and response)
- Email security and filtering
- Security awareness training
- Dark web exposure monitoring
- Cloud backup for email, collaboration, and files
Managed Service Advanced
Managed Service Advanced includes everything in Core, plus advanced security operations, stronger access controls, and identity/device protections. It is designed for organizations with elevated risk, sensitive data, or compliance expectations.
Security Operations & Threat Detection
- Managed detection and response (MDR)
- 24×7 security operations monitoring
- Centralized security event logging and analysis
Vulnerability Management & Hardening
- Vulnerability scanning
- Automated critical vulnerability and exception patching
Access & Identity Controls
- Privilege and access management controls
- Multifactor authentication (MFA) configuration and management
- Centralized identity and access policy management
- Support for modern authentication options and single sign-on
Network & Device Protections
- Secure access service edge (SASE) for secure remote connectivity
- Firewall management and policy administration
- Device compliance and security policy enforcement
Which Managed Service Level Is Right for You?
If your primary concern is reliable IT operations with strong foundational security, Managed Service Core is often the best place to start. If you handle sensitive data, face regulatory pressure, or want a more comprehensive security posture, Managed Service Advanced adds the additional monitoring, controls, and identity protections many organizations now require.
Not sure where you fit? We’ll meet you where you are today, review your environment and risks, and recommend a path that fits your budget and risk tolerance.
Add-On Services
Beyond Core and Advanced, STACK offers additional services that can be layered on where appropriate, such as business continuity and disaster recovery, penetration testing, governance and compliance tooling, and enhanced password or multifactor options. These can be scoped based on your environment and requirements.