About STACK Cybersecurity
STACK Cybersecurity is a SOC 2 Type 2 certified managed IT and cybersecurity service provider (MSP and MSSP), committed to delivering top-tier security services to our business clients. We are an equal-opportunity employer committed to maintaining a diverse and inclusive workplace. Every applicant must send the requisite materials listed below in addition to our Application Attestation and Background Check Authorization form.
Tier 1 Help Desk Technician
Livonia, Michigan
We are currently seeking a Technical Support professional for a full-time position as a IT Support Technician. The IT Support Technician is responsible for providing technical support for Microsoft Azure, desktop, and network environments. This support will include workstations, servers, printers, networks, and vendor-specific hardware and software. The position requires daily customer interaction and documentation of efforts.
Responsibilities
- Deploy and manage Microsoft Azure and associated services
- IIT Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook)
- Support Backup Solutions and Processes
- Technical support at the network level: WAN and LAN connectivity, firewalls, and security
- Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
- Malware, spam, and antivirus support on desktops and remediation of issues when applicable
- Remote access solutions implementation: examples include VPN and terminal services, OWA, and remote web workplace
- Monitor remote management system alerts and notifications, and respond accordingly through service tickets
- Systems documentation maintenance and review
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requests
- Use and understand Security Information and Event Management (SIEM) solutions.
Qualifications
- Experience with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion detection systems (IDS), and vulnerability scanners.
- Proven problem-solving skills, especially in high-pressure situations.
- Ability to prioritize and address security incidents promptly.
- Excellent written and verbal communication skills.
- Ability to travel to client sites.
- Fluency with Microsoft Azure
- Strong troubleshooting and critical thinking skills
- Proven experience as a system technician
- Knowledge of firewalls, switches, and other mainstream solutions
- Fluency with NAT, SNAT, and PAT
- Experience migrating to Exchange Online
- Ability to diagnose and resolve technical issues
- Experience administering Hyper-V, VMware, and Azure
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, shuffleboard tournaments, premium coffee maker with 80+ variations
To Apply
Send your resume and cover letter to careers@stackcyber.com
Account Manager
Livonia, Michigan
We are seeking a dynamic and results-driven Account Manager to join our team. In this role, you will be responsible for managing internal client accounts, ensuring client satisfaction, and driving revenue growth. You will work closely with our clients to understand their needs and provide tailored cybersecurity solutions. This position offers a generous commission schedule, providing ample opportunities for financial growth.
Key Responsibilities
- Manage and nurture relationships with internal clients to ensure their cybersecurity needs are met.
- Develop and implement account strategies to achieve sales targets and drive revenue growth.
- Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues.
- Collaborate with internal teams to deliver high-quality cybersecurity solutions and services.
- Monitor account performance and provide regular updates to clients and management.
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Prepare and present reports on account status, sales performance, and client feedback.
Qualifications
- Proven experience as an Account Manager or in a similar role, preferably in the cybersecurity industry.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Strong problem-solving skills and attention to detail.
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations
To Apply:
Send your resume and cover letter to careers@stackcyber.com
Marketing Intern
Livonia, Michigan
We're seeking a motivated and creative Marketing Intern to join our team. As a Marketing Intern, you will play a crucial role in supporting our marketing efforts and contributing to the growth of our brand. This internship offers a fantastic opportunity to gain hands-on experience in various aspects of marketing within the cybersecurity industry.
Key Responsibilities
- Help manage and optimize Hubspot CRM.
- Write engaging and informative blog posts on cybersecurity topics.
- Create and schedule content for social media platforms.
- Research to enhance social media reach and engagement.
- Plan and execute marketing events, including Christmas in July.
- Write compelling testimonials and case studies.
- Work in our modern new Livonia office.
Qualifications
- Strong written and verbal communication skills.
- Familiarity with Hubspot CRM and HTML coding in Github is a plus.
- Experience with social media platforms and content creation.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations
To Apply:
Send your resume, cover letter, and relevant work samples to careers@stackcyber.com