About STACK Cybersecurity
STACK Cybersecurity is a SOC 2 Type 2 certified managed IT and cybersecurity service provider (MSP and MSSP), committed to delivering top-tier security services to our business clients. We are an equal-opportunity employer committed to maintaining a diverse and inclusive workplace. Every applicant must send the requisite materials listed below in addition to our Application Attestation and Background Check Authorization form.
Open Positions
Tier 1 Help Desk Technician Account Manager Marketing Intern Inside Sales Appointment Setter Cybersecurity Apprentice | Cyber Defense Insident ResponderTier 1 Help Desk Technician
Livonia, Michigan
We are currently seeking a Technical Support professional for a full-time position as a IT Support Technician. The IT Support Technician is responsible for providing technical support for Microsoft Azure, desktop, and network environments. This support will include workstations, servers, printers, networks, and vendor-specific hardware and software. The position requires daily customer interaction and documentation of efforts.
Responsibilities
- Deploy and manage Microsoft Azure and associated services
- IIT Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook)
- Support Backup Solutions and Processes
- Technical support at the network level: WAN and LAN connectivity, firewalls, and security
- Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
- Malware, spam, and antivirus support on desktops and remediation of issues when applicable
- Remote access solutions implementation: examples include VPN and terminal services, OWA, and remote web workplace
- Monitor remote management system alerts and notifications, and respond accordingly through service tickets
- Systems documentation maintenance and review
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requests
- Use and understand Security Information and Event Management (SIEM) solutions.
Qualifications
- Experience with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion detection systems (IDS), and vulnerability scanners.
- Proven problem-solving skills, especially in high-pressure situations.
- Ability to prioritize and address security incidents promptly.
- Excellent written and verbal communication skills.
- Ability to travel to client sites.
- Fluency with Microsoft Azure
- Strong troubleshooting and critical thinking skills
- Proven experience as a system technician
- Knowledge of firewalls, switches, and other mainstream solutions
- Fluency with NAT, SNAT, and PAT
- Experience migrating to Exchange Online
- Ability to diagnose and resolve technical issues
- Experience administering Hyper-V, VMware, and Azure
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, shuffleboard tournaments, premium coffee maker with 80+ variations
To Apply
Send your resume and cover letter to careers@stackcyber.com
Account Manager
Livonia, Michigan
We are seeking a dynamic and results-driven Account Manager to join our team. In this role, you will be responsible for managing internal client accounts, ensuring client satisfaction, and driving revenue growth. You will work closely with our clients to understand their needs and provide tailored cybersecurity solutions. This position offers a generous commission schedule, providing ample opportunities for financial growth.
Key Responsibilities
- Manage and nurture relationships with internal clients to ensure their cybersecurity needs are met.
- Develop and implement account strategies to achieve sales targets and drive revenue growth.
- Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues.
- Collaborate with internal teams to deliver high-quality cybersecurity solutions and services.
- Monitor account performance and provide regular updates to clients and management.
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Prepare and present reports on account status, sales performance, and client feedback.
Qualifications
- Proven experience as an Account Manager or in a similar role, preferably in the cybersecurity industry.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Strong problem-solving skills and attention to detail.
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations
To Apply:
Send your resume and cover letter to careers@stackcyber.com
Marketing Intern
Livonia, Michigan
We're seeking a motivated and creative Marketing Intern to join our team. As a Marketing Intern, you will play a crucial role in supporting our marketing efforts and contributing to the growth of our brand. This internship offers a fantastic opportunity to gain hands-on experience in various aspects of marketing within the cybersecurity industry.
Key Responsibilities
- Help manage and optimize Hubspot CRM.
- Write engaging and informative blog posts on cybersecurity topics.
- Create and schedule content for social media platforms.
- Research to enhance social media reach and engagement.
- Plan and execute marketing events, including Christmas in July.
- Write compelling testimonials and case studies.
- Work in our modern new Livonia office.
Qualifications
- Strong written and verbal communication skills.
- Familiarity with Hubspot CRM and HTML coding in Github is a plus.
- Experience with social media platforms and content creation.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations
To Apply:
Send your resume, cover letter, and relevant work samples to careers@stackcyber.com
Inside Sales Appointment Setter
Livonia, Michigan
We’re hiring an Inside Sales Appointment Setter to help us bring our lead generation in-house. You’ll be calling local business decision-makers, introducing STACK Cybersecurity, qualifying prospects, and setting first-time appointments for our Outside Sales Rep.
Key Responsibilities
- Execute daily outbound calling strategy to target verticals
- Qualify leads
- Schedule and confirm appointments for OSRs
- Document all calls, notes, and outcomes
- Achieve or exceed monthly KPIs for calls, connects, and FTAs
- Participate in weekly training and call review sessions
- Collaborate with the OSR for feedback and continual improvement
- Follow up with warm leads and nurture them to appointment
- Performance Metrics:
- 80–100 calls/day
- 10–15 connects/day
- 2–3 FTAs/week
- <20% no-show rate
Qualifications
- 1+ year in an outbound calling or inside sales role (B2B preferred)
- Clear, confident communication skills
- Comfortable handling objections and keeping a positive tone
- Highly organized and disciplined in following a process
- Tech-savvy enough to learn CRM, dialer, and prospecting tools quickly
- Persistent, positive, and results-driven
- Strong verbal communication and listening skills
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations
To Apply:
Send your resume, cover letter, and relevant work samples to careers@stackcyber.com
Cybersecurity Apprentice | Cyber Defense Incident Responder
Livonia, Michigan
We are seeking a motivated Cybersecurity Apprentice to join our team as a Cyber Defense Incident Responder. This comprehensive 2-year apprenticeship program will provide hands-on experience in developing and implementing information security procedures, responding to cyber threats, and protecting digital infrastructure. The apprentice will work directly with our cybersecurity team while gaining practical skills in security monitoring, incident response, and threat analysis.
Key Responsibilities
- Monitor network security and respond to incidents
- Assist with security software installation and maintenance
- Support vulnerability assessments and testing activities
- Help document security procedures and compliance requirements
- Provide technical support to users on security and IT related issues
- Learn and apply cybersecurity tools and best practices
Program Structure
Our competency-based program combines 1,645-2,060 hours of on-the-job learning with 161 hours of related instruction across six progressive phases:
Phase 1: Help Desk Fundamentals (Months 1-3)
Build core technical support skills including basic troubleshooting, system administration, and network support.
Phase 2: Security Foundations through Help Desk (Months 4-6)
Apply security perspectives to help desk work, managing endpoint security and implementing security software.
Phase 3: Incident Detection via Help Desk (Months 7-9)
Bridge help desk support and security operations through incident correlation and log analysis.
Phase 4: Incident Response Integration (Months 10-12)
Develop core incident response capabilities with focus on triage and security controls assessment.
Phase 5: Advanced Incident Response (Months 13-14)
Specialize in forensic investigation, vulnerability assessment, and incident coordination.
Phase 6: Advanced Security Implementation (Months 15-16)
Implement comprehensive security measures and develop technical leadership skills.
Our Unique Approach
What sets our program apart is our training philosophy that emphasizes help desk support skills as the foundation for effective incident response. This approach creates well-rounded cybersecurity professionals who understand both the technical and human aspects of security challenges.
Training & Development
- 1:1 Mentorship: Dedicated guidance from experienced cybersecurity professionals
- Weekly mentor-mentee meetings
- Hands-on security labs and simulations
- Industry certification preparation including CompTIA Security+, CompTIA A+, Microsoft 365, CompTIA Network+, and CompTIA Cloud+
- Project-based learning with quarterly projects
- Self-paced online learning through platforms like LinkedIn Learning and OffSec
- Incident response simulations and tabletop exercises
Qualification
- High school diploma or equivalent (required)
- Associate's or Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field (preferred)
- Basic understanding of computer systems, networks, and cybersecurity principles
- Strong problem-solving skills and attention to detail
- Excellent communication and teamwork abilities
- Willingness to learn and adapt in a fast-paced environment
- Ability to commit to a 2-year apprenticeship program
Compensation & Benefits
- Starting salary: $15/hour
- Full benefits package after 90 days including medical, dental, vision, and matching retirement benefits
- Learn while you earn - no student debt or financial barriers
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations
GI Bill®
STACK Cybersecurity can accept GI Bill® benefits for our registered apprenticeship program. This allows veterans and eligible dependents to use their earned education benefits to launch careers in cybersecurity through our Cyber Defense Incident Responder program.
Veterans enrolled in STACK Cybersecurity's Cyber Defense Incident Responder program may be elgible for:
- A monthly housing allowance (MHA) equivalent to an E-5 with dependents
- Up to $83 per month for books and supplies
- A tax-free stipend while training, in addition to their STACK Cyber wages
To Apply:
Send your resume, cover letter, and relevant work samples to careers@stackcyber.com